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Frequently Asked Questions About Auto Body Repair
 

Question: Do I have to repair my vehicle where the insurance company suggest?
Answer: NO! The Minnesota Fair Claims Act (law) states that you have the right to choose a vehicle repair facility. Bon Auto Body works with all insurance companies to return your vehicle to pre-accident condition.

Question: I already received an estimate from the insurance company what should I do?
Answer: Just bring the estimate to Bon Auto Body or fax us a copy. Bon Auto Body honors all insurance estimates, regardless of the amount. We will work directly with the insurance company to document all damages and restore your vehicle to pr-accident condition. Remember the estimates are just starting points, and changes to them can be made once the vehicle is disassembled and all related damages can be seen.

Question: Do I need more than one estimates?
Answer: NO! Minnesota State law says you need only one estimate. In almost all cases Bon Auto Body can deal directly with the insurance company on your behalf. Just tell the insurance company you are having the repairs done at Bon Auto Body and to call us if they have any questions. Bon Auto Body works with all insurance companies.

Question: Do I need an appointment for an estimate? Answer: No appointment is needed for an estimate. Just stop in anytime, Monday through Friday from 7:30 AM to 5 PM and an estimater will assess your vehicle. Question: How long does an estimate take? Answer: Allow about 15 minutes for an estimate to be written. If there is substantial damage or you have an unusual vehicle (like a sports car) it may take up to 30 minutes.

Question: Who should I call to tow my car?
Answer: Bon Auto Body does not have it's own towing services, however Bon auto Body works closely with a number of towing companies. Call for a recomended towing service.

Question: Can I get other work done on my vehicle while it is in the body shop?
Answer: Yes! The estimater you are working with at Bon Auto Body will be happy to write you an estimate for the additional damages. It may save you money to have other repairs done at the same time.

Question: How soon can I get my vehicle in for repairs? Answer: Bon Auto Body accommodates non drivable vehicles with immediate service. If your vehicle is not drivable, unsafe, or not street legal, we can tow it in immediatel. Bon Auto Body will start on your vehicle as soon as we have customer and/or insurance approval, and parts. If your vehicle is drivable, please drop it at your convenience Monday through Friday.

   

Question: Do you have loaner or rental vehicles?
Answer: We can arrange to have a loaner or rental vehicle waiting for you at the shop when you drop your vehicle off. We work closely with Alliance Car Rental and other rental companies.

Question: When my vehicle is ready for pick up, what do I do with the rental vehicle?
Answer: If you made the arrangements through Bon Auto Body, you can leave the rental vehicle with us when you pick up your car. We will call the rental company for you and the rental company will come and pick up their vehicle.

Question: How does Minnesota's No-Fault laws apply?
Answer:
Many people misunderstand Minnesota's No-Fault law. No-fault provisions relate only to medical loss, work loss, or loss of essential services and are only available from your own insuranc company. The No-Fault law is NOT related to physical damage to your vehicle.

Question: Who do I pay my deductable to and when?
Answer:
The amount of your deductable you are responible for is determined by you and your insurance company. If your deductable has not been waived, it is your responsibility to pay the deductable to Bon Auto Body when you pick up your vehicle.

Question: Can you save any part of my deductable?
Answer:
No! An honest repair shop will always say no. Conspiring to bury your deductable is insurance fraud and is against the law. Insurance company appraisers know the cost of repairs and cannot be fooled by inflated prices. If the body shop agrees to bury the deductable it has to take short cuts in making the repairs. This may include safety issues. Remember, an auto body shop that will cheat the insurance company will cheat the customer too.

 
 
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7714 Fifth Avenue South . Richfield . Minnesota . 55423 . 612-866-8884
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